At JASS Apparels, we are committed to providing you with high-quality clothing and a seamless shopping experience. If, for any reason, you are not satisfied with your purchase, we offer a transparent refund and return policy to ensure your peace of mind.
- Items Eligible for Return:
- We accept returns on unworn, unwashed, and undamaged items within [Number of Days, e.g., 30 days] from the date of purchase.
- All original tags and packaging must be intact for the return to be processed.
- Items Not Eligible for Return:
- Personalized, customized, or altered items cannot be returned unless they are defective or damaged upon arrival.
- Clearance or final sale items are non-returnable.
Initiating a Return:
- Contact Us:
- To initiate a return, please contact our customer support team at firstname.lastname@example.org Provide your order number and a detailed reason for the return.
- Return Authorization:
- Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed.
- Pack and Ship:
- Securely pack the item(s) you wish to return in their original packaging.
- Clearly mark the RA number on the outside of the package.
- Ship the return to the address provided in the return instructions.
- Inspection and Processing:
- Upon receiving your return, our team will inspect the items for eligibility and condition.
- If the return meets our criteria, we will process the refund or exchange accordingly.
Refund and Exchange:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow [Number of Days, e.g., 7-10 days] for the refund to reflect in your account after processing.
- If you prefer an exchange, we will process it after inspecting the returned item.
- Exchanges are subject to availability.
- JASS Apparels is responsible for return shipping costs if the return is due to a defect or error on our part.
- For other returns, the customer is responsible for return shipping fees.
If you have any questions or need further assistance regarding returns or refunds, please don’t hesitate to contact our customer support team at email@example.com We are here to assist you.
JASS Apparels reserves the right to update or modify this refund and return policy at any time. Changes will be effective immediately and will be communicated through our website.
Thank you for choosing JASS Apparels. We appreciate your trust in our brand, and we are committed to providing you with the best shopping experience possible.